Job Title: Home Claims Team Leader
Location: Leicester or Bexhill (Hybrid)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
We have an exciting opportunity for a Home Claims Team Leader to come and join us This area is experiencing excellent growth and development, so it’s a chance to get involved in something exciting.
You will be responsible for a team of Home Claims handlers and the overall quality of claims handling, both within Hastings Direct and by outsourced partners. As one of our Leaders in a growing area of the business, this role is critical to our delivery and success. We’re looking for someone with a tenacious approach to getting things done
Job details – you’ll need to have demonstrable experience in:
- Supporting the Hastings Direct goal to become a market leading home claims handling function
- Setting and managing annual and monthly objectives and providing coaching and development plans to support ongoing progression
- Ensuring annual PDRs are conducted
- Ensuring payments are authorised in line with the departmental SLA’s
- Condu
📌 Home Claims Team Leader (Ore)
🏢 Hastings Insurance Services
📍 Ore
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