Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market. Lead retention & loyalty initiatives (welcome calls, retention cell, cancellation/churn analysis) with the goal of extending customer lifetime value
Define and manage the debt recovery strategy: payment plans, cash collection agency performance, escalation process for high‑value debts
Build and maintain daily/weekly/monthly performance dashboards, reporting on the main KPIs of the business (activation rate, non‑payment rate, NPS, etc.)
Contribute to the Customer Care team by supporting with the capacity planning (FTEs), monitoring, automations, etc.
Data teams
Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish
Compensation: a stock options plan (BSPCE)



in accordance with company regulations, as well as a Pluxee card to manage your tax brackets through a versátil compensation system covering various services (transport, catering, and childcare).
Health: medical insurance via Alan or Sanitas to manage your healthcare expenses in an ultra‑simple, paperless way, with up to 50% covered by papernest (after 6 months with the company).
Training: our employees' development is essential. You will have access to continuous training tailored to your goals, whether in technical, language, or managerial skills.
Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.
1–3 years of experience in operations, business analytics, or process automation — ideally in a start‑up/scale‑up environment or a consulting firm
~ SQL proficiency is a must (BigQuery experience a plus)
~ Experience or genuine interest in automation/AI t

📌 Project Analyst (Barcelona)
🏢 papernest Spain
📍 Barcelona