Company Description What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place

We are looking for a strategic and process-driven Service Delivery Manager with a technical mindset to lead the post-sales service lifecycle.

This is a high-impact role where you will act as the bridge between our complex SaaS product and client success.

A core part of your mission will be overseeing the Onboarding lifecycle and establishing a Services QA framework. You will work in lockstep with Customer Success Managers (CSMs) to ensure that every implementation is technically sound,



high-quality, and delivered with a consultant-level mindset.

Key Responsibilities
- CSM & Client Partnership:Collaborate closely with Customer Success Managers to align client expectations with technical delivery. You will lead the governance
- Onboarding Excellence:overhaul the onboarding framework to ensure a smooth transition for new clients, reducing "time-to-value" and ensuring the product is configured correctly from day one.
- Services QA Implementation:Define and supervise quality standards for the services team. You will ensure that all deliverables—reports, configurations, and brand audits—meet the highest quality benchmarks before reaching the client.
- Service Guardrails & Commercial Alignment:Establish and govern clear service boundaries by partnering with Sales to ensure all contracts are technically deliverable and profitable, while proactively managing Product and IT dependenci

📌 Service Delivery Manager (Barcelona)
🏢 Red Points
📍 Barcelona