Join Chubb as an Underwriting Service Coordinatorand be the driving force behind exceptional customer experiences in our Commercial Lines division. In this dynamic, international role, you’ll support underwriters by managing key operational tasks, solving problems, and ensuring every policy is handled with care and precision. If you thrive in a fast-paced environment, love collaborating across teams, and are passionate about putting customers first, this is your opportunity to make an impact.

Key responsibilities
- Be a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.
- Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queries




- Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.
- Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role.
- Effectively and timely manage requests from UWR, brokers, and Credit Control.
- SOX Compliance: Participate in audits of premiums and commissions in collaboration with PWC.
- Management and Administration of Systems: Utilize the company's general systems for portfolio management, and specifically adhoc systems for Casualty and Property management.
- 2+ years’ experience in Operations.
- Fluent English and Spanish; Portuguese a plus.
- Insurance or underwriting support experience preferred.
- Skilled in Microsoft Office (especially Excel).
- Strong customer focus and attention to detail.
- Problem-solving

📌 Underwriting Service Coordinator (Madrid)
🏢 Chubb
📍 Madrid