Cognizant is looking for a Service Delivery Manager to work supporting our Insurance vertical in several projects.

Job Summary:
- Set-up the Application Managed Services and Application Development Structure at Insurance Client
- Ensure the service is delivered according to contractual service levels
- Organize and facilitate preparation of the Service Review Meetings with Service Recipient.
- Coordinate Volume forecasting Process.
- Facilitate regular update of Service Level Management documentation as per year plan.
- Manage and Measure the SLAs on monthly basis and provide continuous improvement plans.
- Negotiate Service Level Exceptions with Business.
- Manage estimations for Application Development
- Ability to handle a CORE-FLEX team

Required Capabilities/Skills /Years of Experience
- Experience in Project / Service Management, Relationship Management, People Management. Delivery processes and standards
- Industry and business knowledge: knowledge of IT services/IT outsourcing; ability to communicate across technical and practice stakeholders




- Effective Communication : effective communication skills to clearly articulate vision and lead effective teams, bringing valuable insights
- Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with clients and business units, effectively aligning stakeholders to plans and mediating conflict
- Excellent organizational and leadership skills to build strong function and lead by example; Proactive and independent worker with can do attitude. Proven track record and technical skills
- Good communication, presentation and negotiation skills. Team player
- Proven track record in conducting service improvement programs i.e. to increase quality, effectiveness of changes, and time to market and reduce problems or incidents.
- Knowledge of ITSM processes (Incident, Problem, Change, Configuration)
- Project management skills and experience
- Service Management - service definition, ser

📌 Service Delivery Manager (Madrid)
🏢 Cognizant
📍 Madrid