About the Company

We are a trusted, heating and plumbing company based in the UK. We provide comprehensive heating, plumbing, and gas engineering services. We’re a growing business with a clear mission: to deliver transparent, high-quality home services while building long-term customer relationships through our subscription-based service plans.

We’re expanding and developing innovative service models. This is an exciting opportunity to join a small but ambitious business at a pivotal growth stage.

The Role

We’re looking for a sharp, self-motivated Operations Coordinator to become the operational heartbeat of the business. Based in Spain and working 9-6, you’ll take ownership of the day-to-day running of operations — from answering customer calls and scheduling engineers, to invoicing, social media, and driving revenue through our subscription service.

If you thrive on variety, take pride in getting things done properly, and love the buzz of keeping a fast-paced business firing on all cylinders — this is your role.

Key Responsibilities

Customer & Call Management




- Answer inbound customer calls professionally and warmly — you’re the voice of the business
- Book in engineers for service visits, repairs, and installations using SimPro
- Handle customer enquiries, provide quotes, and follow up on outstanding jobs
- Proactively follow up after completed jobs to ensure customer satisfaction and request reviews
- Call overdue services to book in

Engineer Coordination & Quality Control
- Schedule and dispatch engineers efficiently, optimising routes and minimising downtime
- Chase engineers for completed job notes, photos, and paperwork — no exceptions
- Ensure all jobs are properly documented before invoicing
- Monitor engineer utilisation rates and flag underperformance to the Director
- Coordinate materials ordering with UK-based parts suppliers

Financial & Administrative
- Raise and send invoices promptly upon job completion
- Chase outstanding payments and man

📌 Operations Coordinator (Málaga)
🏢 The Trades Team
📍 Málaga