The Role:
Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work?

We are seeking a Customer Success Operations Analyst to accelerate revenue growth and enable us to scale. This role will report to the Customer Success Operations Manager. As a member of the Revenue Operations team, you will take ownership of critical systems and processes that power our Go-To-Market strategy, with a particular focus on our Customer Success platform and quoting workflows.

What you'll be doing:
- Serve as the primary point of contact for CPQ (Configure-Price-Quote) support on the CS side—troubleshooting quoting issues, managing cases promptly, and ensuring a seamless quote-to-cash process
- Own and execute a comprehensive Gainsight overhaul—audit, debug, and rearchitect our Customer Success platform to align with customer journey best practices and drive adoption, renewal, and expansion outcomes
- Build and maintain lifecycle processes, playbooks,



and automation rules in Gainsight that support customer outcomes and business growth
- Assist with end-of-quarter CS compensation reports and audit process
- Create and coordinate key reporting for leadership, translating data and insights into executive dashboards on customer adoption, renewals, expansions, and churn
- Partner with Product and Data teams on usage analytics initiatives to provide visibility into customer health and inform the adoption journey
- Support internal change management activities for standard processes and tools across customer-facing teams
- Understand and prioritize the needs of Customer Success, Support, Onboarding, and Customer Marketing teams to inform a cohesive operational strategy

Qualifications:
Required
- 2-5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations at a high-growth B2B SaaS company
- Gainsight admin experience—you've built and maintained rules, playbooks, CTAs, and dash

📌 Customer Success Operations Analyst (Barcelona)
🏢 Affinity.Co
📍 Barcelona