Customer Service Representative with Italian & English (Part-Time Afternoon)
New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a general team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.What's your Mission?Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions.Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.Product expertise:
Develop a deep understanding of our client's products and services.Become a New Balance expert :



Gain in-depth knowledge of the New Balance brand and its offerings.Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.RequirementsFluency in Italian : Demonstrated by exceptional grammar and spelling.Advanced English Proficiency : Excellent written and spoken English communication.Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.BenefitsStart Date : November 2025Hours : 25 hours/weekWork Schedule : Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.Salary : €11,595.34 gross per yearHolidays : 24 working holidays (pro-rata)Work Model : Hybrid (6 days per month at the office)Training : 8

📌 Customer Service Representative With Italian (Madrid)
🏢 New Balance
📍 Madrid