Monitor a technical health score: platform activity, pipeline errors, data completeness. Technical Customer Success Specialist Team: Clients Location: Hybrid work model from Madrid, Spain About Dcycle Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes, stay competitive, and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Your Role We're looking for a Technical Customer Success Specialist who owns the full post-sale relationship with our customers and goes one level deeper than a standard CS profile. You'll run onboardings, QBRs, adoption, and renewals like any great CSM, but you'll also be the person who understands the data and the integrations underneath the platform,



and who uses AI every day to work faster and smarter than the rest. This is not a coding role. You won't be shipping production software. But you will need to be comfortable reading data, understanding how integrations and data flows work, spotting when something is off, and using AI tools to investigate, draft, and solve problems autonomously instead of escalating everything. Understand data architectures at a working level: data models, integrations, pipelines, and where things break.
Diagnose technical issues before escalating: data quality problems, wrong configurations, integration errors, mapping mistakes.
Translate between three languages: product, data, and business.
Use AI as a daily multiplier: to analyze data, draft customer-facing content, build internal documentation, and accelerate troubleshooting.
Work side by side with both the customer (IT, Data, Sustainability teams) and our internal Product and Engi

📌 Technical Customer Service Assistant (Madrid)
🏢 Dcycle
📍 Madrid