Preply is expanding its AI-powered customer care capabilities and seeks an AI Agents Manager to own the customer-facing chatbots. You will lead a cross-functional team and craft strategies that elevate AI interactions and customer experience. In this player-coach role, you will analyze AI performance, refine content, and coach the team through a new operating model, delivering measurable improvements across resolution, deflection, and satisfaction.
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📌 AI Agents Leader: Elevating Customer Care (Laza)
🏢 Preply
📍 Laza
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