Work mode: Hybrid, 1 to 2 days onsite per weekRequirement:- Minimum 5 years of experience with Genesys platforms (Cloud, PureConnect or Enterprise editions), with a focus on integrating AI-driven customer engagement solutions.- Proven track record leading global contact center projects leveraging AI to transform customer service and operational workflows.- Solid knowledge of contact center processes: call routing, IVR, multi-channel interactions and workforce management, with an emphasis on AI-enabled automation.- Experience deploying AI technologies such as chatbots, virtual assistants, natural language processing and machine learning within contact centers.- Experience integrating Genesys with AI platforms and cloud services for intelligent automation.- Genesys configuration, scripting and customization tools: Genesys Designer, Studio, Configuration Manager.- AI integration within Genesys, including chatbot development, NLP and machine learning workflows.- APIs, web services and cloud-based AI platforms (e.g.



¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".
Google AI, Azure Cognitive Services, IBM Watson).- Design and deployment of predictive routing, sentiment analysis and AI-powered self-service solutions.- Monitoring of system and AI model performance, issue diagnosis and solution optimization.- Ability to articulate complex AI and technical concepts to stakeholders across diverse cultural backgrounds.- Fully English-speaking working environment. Role:- Drive initiatives for new AI modules and features within Genesys to support innovation and digital transformation efforts.- Work with stakeholders from different entities to understand local contact center processes and translate them into scalable, AI-enabled solutions aligned with general digital transformation strategies.- Support the development and management of contact routing logic, IVR flows and aut

📌 Genesys AI Solutions Expert (Barcelona)
🏢 CareerWallet
📍 Barcelona