Customer Support Officer | Melbourne CBD
About the Role
We're on the hunt for Customer Support Officers to join a growing Contact Centre team in Melbourne CBD. You'll support members, employers, and third parties across phone, email, and chat, taking real ownership of each enquiry and seeing it through to resolution.
It's a fast paced, structured, and genuinely supportive environment where accuracy and the member experience matter. You'll handle everything from everyday questions to more complex or sensitive situations, helping people navigate their super with clarity and confidence.
The team operates Monday to Friday on a rotating roster between 8am and 7pm. This is an initial 3 month contract with a genuine opportunity to go permanent for the right person. You'll start in the office to connect with the team and build your skills, then move into a hybrid setup with 4 days work from home and 1 day in the office.
What You'll Be Doing
Supporting members, employers, and third parties across phone, chat, and email
Owning enquiries from start to finish, aiming for first contact resolution




Educating members with clear, accurate information so they can make confident decisions
Handling a mix of straightforward and more complex or sensitive enquiries
Making outbound calls to follow up and support wider business activities
Working towards quality, resolution, and productivity targets
Contributing to a positive team culture and looking for ways to improve
About You
Experience in a customer facing role, ideally in superannuation or financial services
Strong written and verbal communication skills
A knack for building rapport quickly and guiding conversations to a resolution
Confident actively listening and asking the right questions to understand what someone needs
Resilient and empathetic, even in challenging or sensitive conversations
Comfortable in a fast paced, structured environment with competing priorities
Sharp attention to detail and a real commitment to accuracy
Happ

📌 Customer Support Officer (Vitoria-Gasteiz)
🏢 Weploy
📍 Vitoria-Gasteiz