IT Support Technician – Pan-European Satellite Company

We are recruiting for a
pan-European aerospace client specialising in satellite systems and services
.

?
Madrid, Spain (Hybrid)
??
Professional Working Proficiency in English Required(B2)

About Us:

Infotel is a leading European technology consulting and digital services company with more than
45 years of experience
delivering innovative IT solutions to major international organisations.

For decades, Infotel has been a
Tier 1 technology partner
to some of the world’s leading
aerospace, aviation and defence manufacturers
, as well as to major European and international organisations operating in these sectors.

Key Responsibilities:

Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include:
- Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets.
- Provide users with day-to-day support for IT equipment and services.




- Respond to customer requests effectively and communicate clearly throughout the resolution process.
- Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment.
- Manage access to information systems in accordance with security rules and policies.
- Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding.
- Coordinate repairs with third-party service providers for systems covered by maintenance agreements.
- Support application production launches and the operation of applications hosted within the information system.
- Maintain operational documentation and IT performance indicators.
- Keep the asset management tool up to date.
- Update operational documentation, the IT knowledge base and the wiki.
- Carry out IT asset inventories.
- Receive deliveries and register new IT equipment.
- Set up and organise cabling for computers and other IT equ

📌 IT Support (Madrid)
🏢 Infotel SP Consulting
📍 Madrid