Job Description

Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain

Join a multicultural support team representing a prestigious travel company. You'll be the connection between general travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

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Support international travellers by clarifying service and payment inquiries

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Communicate with customers and accommodation suppliers via email and phone

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Ensure high-quality customer service by identifying and understanding customer needs

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Mediate between parties and resolve issues with professionalism

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Follow set procedures and accurately log all interactions

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Work in a team-oriented environment to ensure service excellence

Candidate profile

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Icelandic C2 level and advanced English proficiency

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Excellent written and verbal communication skills

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Strong PC skills (Office 365, CRM, internal platforms)

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Problem-solving mindset and solution-driven approach

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Motivated, goal-oriented, and customer-focused

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Adaptable to changing priorities and business processes

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Affinity with accommodation platforms

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Previous customer service experience is valued

Employer offers

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38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
- 22.249 € annual gross salary

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Temporary contract that goes to a permanent one after 3 months
- Relocation support is offered

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Initial 3-week training with continued coaching

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“F

📌 Icelandic-speaking Customer Service Representative (Barcelona)
🏢 Worldwiders
📍 Barcelona