Experteer Overview
La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.
As a CX Ops Specialist at Factorial, you will design and maintain automation systems across the customer experience journey to scale our CX engine. You’ll work with HubSpot, Zapier, and other tools to streamline onboarding, account management, support, and renewals, collaborating with cross-functional teams to align automation with business goals. You’ll tackle operational puzzles, drive data-driven improvements, and help shape a scalable RevOps strategy in a fast-paced environment. This role offers an opportunity to impact customer journeys at scale and contribute to a high-growth, AI-powered SaaS company.
Compensaciones / Ventajas
• Execute high-impact automation projects across CX to enable scalability
• Design and optimize workflows using HubSpot, Zapier, and other platforms
• Integrate third-party systems to ensure seamless data flow in the RevOps stack
• Evaluate vendors and contribute to tech strategy and tooling roadmap




• Monitor automation performance, troubleshoot, and drive continuous improvement
• Report progress to Directors and VPs with high visibility
• Co-develop the internal CX playbook and documentation
• Collaborate with RevOps, Data, and Finance to align automation with business goals
Responsabilidades
• 2–3 years in RevOps, Marketing Ops, Sales Ops, or CX Ops
• Proficiency with HubSpot and building automations
• Basic knowledge of APIs, webhooks, or tools xqbhyrx like Make or Zapier
• Strong logical thinking and structured problem-solving
• Curiosity about the why of automation and hands-on execution
• Clear written and verbal communication skills in English and Spanish
Requisitos principales
• Alan as private health insurance
• High growth, multicultural and friendly environment
• Wellhub (gyms, pools, outdoor classes)
• Cobee expense savings
• Language classes
• Breakfast in the office and organic fruit

📌 Revenue Operations Specialist CX (Barcelona)
🏢 Factorial Hr
📍 Barcelona