Wholesale Customer Service Representative, UGG
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. The Role As a Wholesale Customer Service Representative for UGG, you’ll provide exceptional service with passion, determination, and a desire to make a difference. You’ll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the brand. You’ll deliver positive customer experiences, even in challenging circumstances, and consistently offer high levels of customer focus and proactive account management. Quality, accuracy, and effective communication will be at the heart of your work, and you’ll collaborate with the wider UGG team to ensure every action leaves a positive impact. You’ll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.
Fluency in Spanish and English is essential for this role.




Consistently deliver against both external and internal customer expectations, raising the bar on service
Collaborate across teams, supporting peers and contributing to wider team success
Act as a brand ambassador in all customer interactions
Strive to achieve all targets, SLAs, and performance metrics
Build strong partnerships with supply chain teams and warehouses to resolve service disruptions
Previous experience in customer service roles, preferably within wholesale environment
Proficient in Microsoft applications
Fluent in Spanish and English language
27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
~ Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From gen

📌 Deckers Brands Customer Service Representative (Madrid)
🏢 BoF Careers
📍 Madrid