Griffith Foods is the caring, creative product development partner helping food companies meet the evolving needs of consumers while sustaining the planet. As a Customer Service Team Leader , you will lead our Customer Service Coordinators across several countries and ensure best‑in‑class service delivery. You will build a high-performing team, guarantee flawless execution, and transform customer service into a driver of long‑term customer satisfaction, loyalty and business growth.
Lead, coach, and support the Customer Service Coordinators.
Set goals, monitor KPIs, conduct performance reviews, and support development plans.
Organize training sessions and ensure proper onboarding for new team members.
Customer Service Excellence & Client Management
Maintain strong customer relationships and ensure high satisfaction levels.
Participate in customer meetings to review performance and identify improvements.
Work closely with Sales, Supply Chain, Manufacturing, Finance,



and Compliance to deliver a seamless customer experience.
Contribute to process optimization using data, insights, and customer feedback.Monitor and report on service KPIs (incl. Bachelor’s degree in Business, Supply Chain, or equivalent.
~5+ years of experience in Customer Service or Order Management, including 3+ years in a leadership role, ideally in Food B2B industrial environment.
~ Solid command of ERP systems and Microsoft Office.
~ Fluent in English and Spanish. French or Italian is an advantage.
~ A leadership role with direct impact on customer success and retention.
Opportunity to shape customer service execution and ways of working, not just run daily operations.
A performance-driven environment that values ownership, collaboration and continuous improvement.

📌 Customer Service Team Leader (Valls)
🏢 Griffith Foods
📍 Valls