- Location: Madrid, Spain (100% On-site)
- Project: International Fintech & Banking
- Language Requirements: German (Fluent/Native) & Spanish (B2 Minimum)

The Opportunity

Are you a fluent German speaker looking to build a career in the heart of Spain's capital? We are looking for motivated Customer Advisors to join our growing banking project in Madrid. Whether you are seeking a full-time role or flexible part-time hours, this is your chance to join a dynamic, international team in a world-class metropolitan hub.

In this role, you will serve as the primary point of contact for a leading banking institution, helping customers manage their finances and navigate digital platforms with professionalism and precision.

What You'll Do

- Expert Support: Assist German-speaking customers via phone, email, and chat regarding accounts, transactions, and digital banking tools.
- Problem Solving: Identify customer needs and provide accurate, timely solutions.
- Security & Compliance: Maintain high standards of data privacy and adhere to banking protocols to ensure secure transactions.
- Language Integration: Utilize your B2 Spanish skills to navigate internal systems and collaborate with local departments.

Training & Development

We ensure you are fully prepared before taking live requests through a comprehensive onboarding program:

- Initial Duration: First 5 weeks
- Schedule: 09:00–15:00 initially,



transitioning to your agreed standard schedule
- Content: Deep dive into banking software, financial regulations, and service excellence

Working Hours & Options

We offer full-time and adaptable part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:

- Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
- Morning Shift: 07:00–16:00
- Afternoon Shift: 14:00–24:00
- Night Shift: 22:00–07:00

Candidate Profile

- Language Skills: Native or near-native German (C1/C2) and intermediate Spanish (B2 minimum).
- Communication: Exceptional verbal and written communication skills with a customer-centric tone.
- Mindset: A positive, proactive attitude. Prior banking experience is a plus, but not required.
- Residency: Currently based in or willing to relocate to Madrid, with valid EU work authorization.

Compensation & Benefits

- Base Salary: €22,800 gross annual pay (pro-rated for part-time schedules)
- Performance Bonus: Up to €1,200 annual KPI bonus
- Health & Wellness: Comprehensive private health insurance and life insurance
- Career Growth: Clear progression pathways into Team Lead, Quality Analyst, or Trainer roles
- Work Culture: A vibrant, multicultural environment in one of Europe's most dynamic cities

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📌 German Speaking Customer Advisor (Full Time/Part Time) (Madrid)
🏢 Eco Plus Solutions
📍 Madrid