Electrolux Group in Madrid is seeking a skilled Customer Support Specialist to manage refunds, returns and disputes with an external partner, reporting to the Iberia Contact Centre Manager. Based in Alcobendas, you will ensure alignment with partners and deliver high-quality service.
You will handle escalations, improve back-office processes, and support training content and knowledge base to reduce issues. Fluency in Spanish and English is required, Portuguese is a plus.
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📌 Back Office & Customer Experience Specialist (Madrid)
🏢 Electrolux
📍 Madrid
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