Microsoft Dynamics 365 Technical Lead (CE / Power Platform)

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries , supported by a team of over 100,000 dedicated professionals . With more than 145 years of service excellence , we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability , enabling businesses to thrive with confidence . We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands , including Applied Technical Services , Brightsight , Bluesign and Nutrasource .

Job Description

SGS is accelerating the digital transformation of its core operational platforms.

We are hiring a Microsoft Dynamics 365 Technical Lead to take ownership of technical delivery and solution architecture across Dynamics 365 Customer Engagement (CE) , with a strong focus on Customer Service, Field Service and the Power Platform .

This role is hands-on and delivery-oriented , combining deep technical leadership with accountability for quality, scalability and production readiness in enterprise environments.

Key responsibilities

- Lead the technical design and implementation of Dynamics 365 CE solutions (Customer Service / Field Service).
- Working with the Solution Architect , act as technical authority during delivery, owning architecture decisions and best practices.
- Design and govern Dataverse data models , security roles, integrations and performance considerations.




- Guide and review the work of developers and technical consultants (design reviews, code reviews, solution reviews).
- Define and enforce ALM and DevOps practices (Git, CI/CD pipelines, environment strategy, release governance).
- Design and deliver Power Platform solutions (Power Apps and Power Automate) aligned with enterprise standards.
- Support go-live readiness, hypercare and production stability , including troubleshooting and root-cause analysis.
- Collaborate with business stakeholders, product owners, vendors and internal IT teams on estimates, PoCs and solution assessments.

Qualifications

- Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement (CE) .
- Solid experience with Power Platform and Dataverse in enterprise environments.
- Experience defining and operating ALM / DevOps processes and release management.
- Proven ability to lead technical workstreams and take ownership of delivery outcomes.
- Comfortable operating in complex, multi-stakeholder environments.
- Professional level of English required (Spanish is a plus).

Nice to have

- Experience with Dynamics 365 Field Service .
- Exposure to Customer Service Workspace / Omnichannel .
- Vendor collaboration experience (PoCs, RFP/RFQ technical inputs).
- Experience in general or multi-country delivery environments.

Additional Information

Why SGS?

- Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
- Enjoy a flexible schedule and hybrid work model
- Access continuous learning opportunities through SGS University and Campus.
- Collaborate in a multinational environment with colleagues from various continents.
- Benefit from a comprehensive benefits platform.

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📌 Microsoft Dynamics 365 Technical Lead (Ce / Power Platform) (Madrid)
🏢 SGS
📍 Madrid