Preply is seeking a Head of Human Support & Enablement to lead the integral support function and scale AI-powered experiences. You will own vendor partnerships, develop leadership, and build a high-value customer engagement layer with the best agents.
You will integrate AI across QA, Training, and WFM, and report to the Director of Customer Care. You will drive performance metrics, dashboards, and cross-functional collaboration with Product, Engineering, Marketing, and Supply while shaping a
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📌 Global Head of Customer Support & AI Enablement (Laza)
🏢 Preply
📍 Laza