ING Madrid is seeking a talented Complaints Handler to join the Internal Ombudsman Team within Compliance. You will resolve customer complaints, ensuring responses are technically sound and aligned with ING policies, while collaborating with internal departments.
You will interpret regulatory requirements, manage investigations, and contribute to continuous improvement by identifying trends and proposing changes to prevent recurrence, with a focus on fair customer outcomes.
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📌 Complaints Resolution Specialist—Compliance (Hybrid) (Madrid)
🏢 Ing
📍 Madrid
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