vivo Europe is seeking a Service Operations Specialist to support and improve our European customer service operations. The role focuses on contact center operations, service quality monitoring, and user feedback analysis to drive improvements across markets.
The idóneo candidate has hands-on experience in customer service operations or BPO management, strong data analysis skills, and a practical, user-oriented mindset. Travel within Europe and China is required.
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📌 Europe Contact Center Operations Lead (Data-Driven) (Madrid)
🏢 Vivo Europe
📍 Madrid
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