Empresas: Hotel W Barcelona
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing general? team, and become the best version of you.
JOB SUMMARY
Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
* 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Ensures that regular on-going communica
📌 Assistant Director of Welcome (España)
🏢 Hotel W Barcelona
📍 España
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