Customer Success
Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, we help organizations transform how they connect with customers using trusted AI and data. As a Customer Risk Manager, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships across our Spanish-speaking customer base in Spain.
In this role, you will serve as a strategic orchestrator during critical, business-impact customer scenarios. You will align cross-functional teams, provide executive-level visibility, and navigate complex business challenges to deliver successful outcomes.



Whether advising internal leaders or engaging directly with customer executives in English or Spanish, your work will turn complex customer challenges into long-term success.
Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.
Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines.
Deliver clear, structured, and factual status updates in Spanish and English to customer leadership and internal stakeholders.
Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.
Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
Proven capability to lead through multi-stakeholder business challenges with composed, structured pro

📌 Customer Risk Manager (Madrid)
🏢 Salesforce
📍 Madrid