Job Title:
Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03
Job Description
At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a integral Microsoft program.
This is a dynamic role combining technical support, partner enablement, and marketing execution , where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.
What You Will Do
Manage and resolve partner support tickets across multiple domains
Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
Provide 1:1 coaching and guidance to partners
Escalate complex cases to Microsoft internal teams
Partner Program Support (MAR)
Support Microsoft Authorized Refurbisher (MAR) partners
Remove operational and commercial blockers
Deliver monthly partner calls and communications
Capture and share partner feedback for continuous improvement
Marketing & GTM Enablement
Enable partners to adopt Microsoft marketing programs
Package ready-to-use campaign materials
Deliver campaign updates and performance insights
Support partner marketing capability development
What You Will Deliver
Ticket management and resolution within SLA (FRT
Weekly and monthly operational reporting
Knowledge base contributions and documentation
Partner communications and enablement sessions
Campaign packs and GTM enablement materials
Performance insights on adoption and engagement
What We Are Looking For
Experience in technical support, helpdesk, or partner support roles
Strong problem-solving and troubleshooting skills
Familiarity with Microsoft ecosystem (Windows, licensing, deployment) is a plus
Experience with ticketing tools and SLA-driven environments
Strong communication and stakeholder management skills
Ability to work in a fast-paced, multi-tasking environment
Fluent in
English
+ fluent in either
French, Italian, Spanish, Turkish
What’s in
📌 Digital Assist (Madrid)
🏢 CNX
📍 Madrid