As a Customer Support Advisor for the Spanish market, you'll be on the front lines supporting our B2B partners across chat, phone, and email. You are a true problem-solver who tailors communication to deliver a responsive, efficient, and seamless experience. This is your opportunity to directly shape how our customers experience Booksy every day

What You'll Do:

Provide Swift Support: Manage incoming customer inquiries via multi-channel support, meeting SLA targets so no customer is left behind
Problem-Solve & Personalize: Diagnose customer challenges quickly and deliver tailored, high-value solutions
Maintain Accurate Records: Document all customer interactions seamlessly within our CRM (Salesforce)
Be the Voice of the Customer: Follow up on ongoing inquiries and escalate product issues or feature requests to help improve our overall platform

Requirements

What You Need to Succeed:

Experience: Background in customer support, customer service, or a client-facing role
Mindset: Strong customer-first attitude, high accountability, proactive initiative,



and a collaborative team spirit
Organization: Excellent time management skills to handle high-volume queues efficiently
Tech Savvy: Familiarity with customer support tooling and metrics (e.g., Salesforce, Zowie)
Languages: Native/fluent Spanish and conversational English (English is our internal global language, used for all company-wide updates and collaboration)

Benefits

Perks & Benefits:

Health & Wellness: 100% company-covered medical and dental insurance, access to therapy/psychologist sessions, and a comprehensive wellness platform featuring vouchers for lifestyle brands
Perks & Time Off: Your birthday off plus €50/month to use on Booksy services
Versátil Remuneration: Tax savings available for meal cards, transit, childcare, and training
Work Setup: Remote-first culture with the flexibility to work from anywhere in Spain
Please add your CV in English

A bit about Booksy:

A career at Booksy means you're part

📌 Customer Support Advisor (España)
🏢 Booksy
📍 España