Customer Journey Expert Delivery - Communications Platforms Your role and work environment: We are looking for a Customer Journey Expert focused on delivery, to join our squad working on the Customer Communications Platform. The role is focused on driving the end-to-end delivery of technical initiatives, working closely with IT to ensure solutions are correctly defined, built and delivered into production. The squad focuses on tools and capabilities that enable customer communications (e.g. notifications, inbox, messaging and communication orchestration), so experience or interest in customer communications and journeys is highly valued. You will be part of a multidisciplinary squad, collaborating with developers and stakeholders to continuously improve our platform and customer experience.
As a Customer journey expert, you will:
Create and manage user stories and backlog items in Azure DevOps
Follow up on the development lifecycle to ensure timely and quality delivery
Support testing activities, ensuring functionality works as expected before release




Monitor solutions after production and contribute to incident analysis and resolution
We are looking for a hands‑on profile with strong delivery mindset, comfortable working in agile environments and closely with IT teams.
Experience in Agile environments (Scrum)
Strong ownership and focus on execution and delivery
Valuable (but not mandatory) Experience working with complex systems or platforms
Basic understanding of data validation or SQL
Experience in testing, incident management or production follow‑up
Experience in customer communications platforms or tools (e.g. messaging, notifications, communications orchestration)
Experience designing or working with customer communication journeys
Strong delivery and execution mindset
Clear communication with technical and non‑technical profiles
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands)

📌 Customer Journey Expert Delivery (Madrid)
🏢 Ing Bank Nv Sucursal En España
📍 Madrid