Johnson Controls is seeking a Solutions Architect to shape and evolve its general cloud contact center ecosystem from Madrid. You will design scalable, secure CCaaS architectures for voice, digital, and AI-driven channels, collaborating with business leaders, engineers, and vendors to improve customer experience and operational performance.
Lead architecture reviews, translate business needs into practical solutions, and guide implementation planning.
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📌 Cloud AI Contact Center Architect (Madrid)
🏢 Johnson Controls
📍 Madrid
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