Spanish Customer Service Host – Online GamingCape Town | On-site | Full-time | Rotational 24/7 shifts
Are you a fluent Spanish speaker with customer service experience in the online gaming, sports betting or casino industry?
This is an exciting opportunity to join a fast-growing, international digital gaming business that combines innovative technology with market-leading customer experiences. Operating behind some of the world’s most recognised sports betting and iGaming brands, the company offers the scale and stability of a integral organisation alongside the pace, energy and progression opportunities of a technology-led business.
You will join a high-performing, multicultural contact centre team in Cape Town, supporting Spanish-speaking customers across telephone, email and live chat.
As a Spanish Customer Service Host, you will:
Deliver outstanding customer service to Spanish-speaking customers via telephone, email and live chatProcess customer information accurately across internal systems and databasesBuild positive customer relationships and identify appropriate opportunities to introduce additional products and servicesHandle multiple customer conversations while maintaining accuracy and service qualityComplete all tasks assigned during your shift efficiently and within agreed timescalesFollow relevant gaming, compliance, security and responsible gambling proceduresConsistently meet performance, quality and schedule requirementsSupport additional projects and responsibilities as the business continues to grow
Fluent or native-level Spanish,



with excellent written and verbal communication skillsStrong English communication skillsPrevious customer service experience within online gaming, iGaming, sports betting or the online casino industryA good understanding of player behaviour and the customer journey within an online gaming environmentExperience supporting customers through live chat, email and telephoneThe resilience and adaptability required in a 24/7 customer service operationAvailability to work rotational shifts across a 24/7 scheduleReliable transport to and from the Cape Town office
Please note that relevant online gaming, betting or casino industry experience is an essential requirement for this position.
An understanding of online casino products and player behaviourFamiliarity with gambling regulations, responsible gaming and compliance requirementsYou will become part of an ambitious international business where technology, innovation and customer experience are at the heart of everything it does.
The company invests heavily in its people and offers a supportive, performance-driven environment where strong employees are recognised and encouraged to progress. You will receive ongoing training, regular feedback and genuine opportunities to develop your skills and build a long-term career within the global online gaming sector.
Regular performance feedback and development supportMedical Aid SubsidyRetirement Annuity Subsidy
If you are a fluent Spanish speaker with relevant online gaming or betting experience and are ready to take the next step in your career, we would love to hear from you.

📌 Spanish Customer Service Host - Online Gaming (Madrid)
🏢 Office Collective
📍 Madrid