Our partner is looking for a Technical Support Engineer based in Spain. As a Technical Support Engineer, you’ll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You’ll troubleshoot complex API, authentication, integration, and platform issues while working closely with engineering and commercial teams. You’ll work across APIs, cloud environments, observability tools, and AI-powered systems in a technically demanding environment. The role combines hands‑on troubleshooting with technical writing, product feedback, testing, and continuous process improvement. It’s an opportunity to make a direct impact on customers while developing deep expertise in the infrastructure powering the next generation of AI products.
Provide advanced technical support to customers and internal teams across APIs, platform functionality, UI issues, integration challenges, and troubleshooting errors.
Support users across multiple channels, including email, chat, and Slack, while maintaining a high standard of responsiveness and customer experience.
Troubleshoot API and integration issues, including OAuth and API-key authentication, errors, malformed requests, rate limits, JWT authentication, and configuration problems.
Investigate technical issues systematically by analyzing API logs, error messages, request and response payloads, monitoring data, and other observability signals to determine root causes.
Manage support cases within defined SLAs, prioritizing urgent issues, maintaining detailed case records, and escalating complex or high-impact problems appropriately.
Reproduce and document bugs and edge cases,



working closely with engineering teams to communicate technical findings and support effective resolution.
Act as a customer advocate internally, providing structured feedback on recurring issues, platform reliability, performance bottlenecks, and opportunities for product improvement.
Assist with feature and infrastructure validation, testing new functionality, releases, and platform changes before they reach production.
Create and maintain technical documentation, including troubleshooting guides, FAQs, use cases, how-to content, common-error solutions, and documented resolutions.
Proven experience in technical support or a closely related engineering role, with a strong customer-first mindset and experience supporting technical products or platforms.
Strong troubleshooting and analytical skills, with a systematic approach to diagnosing issues across web platforms, cloud environments, APIs, and backend services.
Hands-on experience with REST APIs, including diagnosing requests and responses, errors, API configuration issues, and backend integration problems.
Experience with monitoring, logging, and observability tools, ideally supporting production systems and investigating real-world incidents.
Familiarity with AI platforms, machine learning systems, or data-intensive applications is highly valuable.
Excellent technical writing ability, including experience creating user guides, FAQs, troubleshooting documentation, knowledge-base content, or similar resources.
Familiarity with tools such as Slack, Linear, Notion, and GitHub.
Strong professional proficiency in English, both written and verbal.

📌 Technical Support Engineer- Remote (España)
🏢 Jobgether
📍 España