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Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.

- Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution

- Oversee the full guest journey from check-in to post check-out

- Take full ownership of an assigned portfolio of Ukio apartments

- Monitor operational performance and proactively address risks

- Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency

- Lead post-case reviews and implement long-term solutions to recurring issues

- Partner with Operations, Sales, Property Management and Quality teams

- Monitor and control budget and operational KPIs

- Make autonomous decisions impacting service quality, property uptime, and portfolio results

- Work weekends

Requirements

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- 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles

- Analytical mindset with the ability to solve problems using data

- Proven ownership of KPIs and cross-team collaboration

- Excellent communication skills in English, French and Spanish

- Additional Portuguese is a plus





- Comfortable managing multiple priorities independently in dynamic environments

- Empathetic, detail-oriented, and committed to delivering exceptional guest experiences

- Experience with CRM or case management tools (e.g., Zendesk, HubSpot, Salesforce)

- Ability to work weekends

Core Competencies

Demonstrates strong ownership of guest experience and operational efficiency through data analysis and cross-team collaboration. xcskxlj Proficient in managing multiple priorities while ensuring exceptional service quality in a dynamic hospitality environment.

Highest-signal resume keywords

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- Hospitality Experience

- Operations Management

- KPI Ownership

- Data Analysis

- CRM Tools Experience

ATS Optimization Keywords
Hard Skills

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- Operations Management

- Data Analysis

- KPI Monitoring

- Problem Solving

- Portfolio Management

Soft Skills

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- Empathy

- Detail-Oriented

- Excellent Communication

- Independent Management

- Collaboration

Industry Keywords

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- Guest Experience

- Property Management

- Customer-Facing Roles

- Operational Performance

- Dynamic Environments

Tools & Technologies

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- CRM Tools

- Zendesk

- HubSpot

- Salesforce

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📌 Customer Experience, French Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona