About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO and technology sectors. We specialize in sourcing professionals for high-growth industries, ensuring our candidates find rewarding careers that align with their personal and professional ambitions.

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Job Overview

We are currently seeking passionate individuals for an Italian Speaking Gaming Customer Service Support position in Bulgaria to join a prestigious industry leader in the Gaming & Esports sector. If you are looking for exciting jobs in Bulgaria that offer a perfect blend of professional growth and an international lifestyle, this is the career-defining opportunity you have been waiting for.

Key Responsibilities

- Provide high-quality technical and account support to players via chat, email, and telephone in Italian.
- Stay updated on the latest Gaming & Esports titles to offer expert assistance and deepen player engagement.
- Resolve complex player inquiries regarding account security, payment methods, and game functionality.
- Maintain a deep understanding of gaming industry trends and community standards to ensure top-tier support.
- Foster a positive player experience, reflecting the brand’s reputation as a leader in the international esports market.
- Contribute to the internal knowledge base by documenting recurring technical issues and potential game bugs.
- Collaborate with cross-functional teams to elevate critical technical incidents effectively.




- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- A strong passion for the Gaming & Esports industry and an understanding of modern gaming platforms.
- Excellent communication skills with a customer-centric approach.
- Ability to work effectively in a multicultural team environment in Sofia, Bulgaria.
- Previous experience in customer support is an asset, though not mandatory if your passion for gaming is evident.

What We Offer
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training to ensure you excel in your Italian Speaking Gaming Customer Service Support position in Bulgaria.
- Health Insurance and comprehensive benefits package.
- Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless transition to your new home.
- Modern, high-end office environment within the vibrant hub of Bulgaria.
- And Much More, including team-building events and career development pathways.

Choosing one of our available Italian-speaking jobs means embracing a dynamic lifestyle in the heart of the Balkans. Bulgaria is a country where ancient history meets modern innovation, offering a rich cultural heritage, breathtaking mountainous landscapes, and a surprisingly warm climate that makes life in Bulgaria an incredible experience for expats.

Sofia, the capital, is a bustling center for general business, offering an affordable cost of living paired with high-quality amenities. xcskxlj When you move to Bulgaria for this role, you will discover world‑class cuisine, a thriving nightlife scene, and a community of international professionals, making it one of the top destinations for those seeking to build their career while enjoying a high quality of life.

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📌 Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria (España)
🏢 Mercier Consultancy Group
📍 España