2K is seeking a Customer Success Associate in Madrid to handle complex customer service issues, including VIP tickets and time-sensitive requests. You will troubleshoot advanced technical issues on PCs and consoles, and mentor teammates while contributing to knowledge base updates.
You will also collaborate with cross-functional teams to improve service delivery and ensure customer satisfaction across titles like NBA 2K, BioShock, and Borderlands.
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📌 Senior Customer Success Associate – Gaming VIP Support (Madrid)
🏢 2kmadrid
📍 Madrid
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