Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market. Lead retention & loyalty initiatives (welcome calls, retention cell, cancellation/churn analysis) with the goal of extending customer lifetime value
Define and manage the debt recovery strategy: payment plans, cash collection agency performance, escalation process for high‑value debts
Build and maintain daily/weekly/monthly performance dashboards, reporting on the main KPIs of the business (activation rate, non‑payment rate, NPS, etc.)
Contribute to the Customer Care team by supporting with the capacity planning (FTEs), monitoring, automations, etc.
Data teams
Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish!
Compensation: a stock options plan (BSPCE) in accordance with company regulations, as well as a Pluxee card to manage your tax brackets through a adaptable compensation system covering various services (transport, catering, and childcare).
Health: medical insurance via Alan or Sanitas to manage your healthcare expenses in an ultra‑simple,



paperless way, with up to 50% covered by papernest (after 6 months with the company).
Training: our employees' development is essential. You will have access to continuous training tailored to your goals, whether in technical, language, or managerial skills.
Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.
1–3 years of experience in operations, business analytics, or process automation — ideally in a start‑up/scale‑up environment or a consulting firm
~ SQL proficiency is a must (BigQuery experience a plus)
~ Experience or genuine interest in automation/AI tools (workflow automation, voicebots, Make/Zapier‑type tools)
~ Fluent in English and Spanish

We particularly encourage applications from women. Our platform allows users to centralize, subscribe, transfer, and manage all their essential contracts—such as energy, internet, insurance, and more—in one place, completely free of charge. Every improvement we make in our product directly helps people save time, reduce administrative burden, and regain control over their daily lives.
We move fast, test, learn, and iterate. Joining papernest means becoming part of a company that is scaling rapidly while staying deeply focused on user experience and impact.
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📌 Project Analyst / Analityk biznesowo-systemowy (Barcelona)
🏢 papernest Spain
📍 Barcelona