Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We are seeking a Senior Data Analyst to join our Operations Analytics team in Barcelona. This is a high-visibility role involving direct collaboration with a diverse set of stakeholders to define, measure, test and improve the success of customer experience programs and product developments. The ideal candidate is a passionate problem-solver who comfortably translates ambiguous business challenges into clear questions, deep analysis, and strategic recommendations that drive action. This is a hybrid role: we're in our Poblenou office two days a week (Mondays and Thursdays), so you'll need to be based in Barcelona or willing to relocate. This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. Serve as a strategic partner and advisor to product managers and business leaders, making data-driven recommendations on optimization strategies within customer experience
Strategic Planning & Measurement: Partner with Ops Program leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.
Performance Analysis: Conduct in-depth analysis of key CX (Customer Experience) operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts.




Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.
Data Infrastructure Support: Support the construction and maintenance of our core reporting abstractions (built in dbt), BI reporting and AI semantic layers
Hands-on experience running A/B tests and experiment design.
Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists
Master’s degree in a quantitative field OR on the job experience with applied statistics.
Ability to code in Python/R
Hands-on experience working with customer service tool data sets (e.g., Zendesk)
Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees
The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process
Long-term incentive plan with a company performance-based cash payout
~ Private medical insurance
~Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty adaptable when it comes to managing workload and time
~ Regular team activities, events, game nights, and more
~ Dog-friendly office

We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.
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📌 Senior Data Science Specialist, hibrido (Barcelona)
🏢 Rover.Com
📍 Barcelona