At ING we are looking for a Data Analyst
We are looking for a talented and enthusiastic Data Analyst to join our Data Analyst team of Customer Interactions and Monetization Tribe.

Our mission is to enhance business performance through descriptive analytics and business diagnosis , providing insights and recommendations that facilitate better decision-making and lead to improved commercial outcomes.

We seek a dynamic and proactive individual who can engage with business areas, comprehend their needs, understand their services and products, and navigate the data ecosystem to produce precise and meaningful data-driven analyses .

We value a strong and honest team spirit, fostering an excellent and collaborative environment with business stakeholders and your fellow Data Analysts. This contributes to a robust and highly skilled data analyst community.

As a Data Analyst , you will:

Engage proactively with business areas to understand their business goals, financial services and products, to generate accurate data-driven business analyses and recommendations.
Analyzing product trends to increase sales conversion, reduce product attrition, improve digital funnels, and support communication campaigns. This involves identifying key performance indicators, monitoring product performance, and suggesting actionable insights to optimize sales strategies and customer experience.
Conducting customer analyses to determine customer lifetime value, customer segmentation, and forecast customer development. This includes using analytical techniques to identify patterns and trends in customer data,



enabling the business to tailor its marketing and retention strategies effectively.
This entails collaborating with stakeholders to define reporting metrics, coordinate the development of comprehensive dashboards to ensure data-driven business monitoring and decision-making.

Additionally, you will collaborate closely with your Data Analyst teammates to foster a robust and highly skilled data analyst community . These are some of the qualities that we value the most for this role. Bachelor's degree in mathematics, statistics, computer science, economics, or other degree with strong analytical content.
Full proficiency in Excel, SAS and SQL
At least 5 years of experience in a comparable role, transforming data to extract key business insights. Experience in retail banking is highly recommended
Fluent English will be appreciated.

We put balance to work, so you can do it too. With our customers' needs first, the team ́s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

More than an office.
In our offices you can find doctor's office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more!

Health and life insurance.
We help you protect what matters most to you,



including you and your immediate family.

Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our adaptable remuneration model.

Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient.

Banking benefits.
Loans with preferential banking conditions.
Special mortgage conditions after 6 months working at the bank.
Our 360o wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside . Our ambition in Sustainability is Empowering (y)our Sustainability journey . Job Application Safety Reminder

Legitimate communication will always come from @ and/or @ . No payments or banking details will ever be requested: If someone asks for this information, it's a scam.

📌 Data analyst / analyst (Comunidad de Madrid)
🏢 ING España & Portugal
📍 Comunidad de Madrid