Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Have a thorough understanding of software release and bug cycles

Ability to collaborate with high-performing internal and outsourced teams
Well versed with GoogleSuite and MS Office applications
Knowledge and experience in network/Cybersecurity industry a plus
English level of B2+

Infotree Integral Solutions

📌 IT Knowledge Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid