Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the customer’s experience with the Perk platform. As an Implementation Specialist (French Market), you must be a change management and consultative expert who digs in deeply to understand customer needs and provides customers with a tailored solution that meets their needs. In order to serve the customer beyond the bounds of the platform you'll produce a thoughtful rollout plan that accurately covers the scope of the specific customer’s needs, including immediate travel and a long term success. The IS ensures that new customers are fully prepared to use Perk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring customer accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key customer stakeholders.
That means preparing and executing onboarding plans through the use of project management.
Proactively providing customers with recommendations with your experience and data-driven best practice recommendations.
Coordinate and conduct training sessions for newly onboarded customers,



including executive-level stakeholders and company-wide training.
Validate customer configuration and account satisfaction by monitoring customer booking behaviour post-implementation and proactively offering support or recommendations.
Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.
1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management or other related roles.
~ French and English fluency is essential; strong comprehension, writing, and verbal communication skills are required.

Proven track record of successfully managing and delivering complex projects.
Solid level of Project Management, Persuasive Communication, Technical/Business Acumen and Customer Centric Quality Control skills.
Rest and recharge with our generous allocation of vacation days plus public holidays.
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
Nurture your language skills with in real-life English, Spanish and Catalan lessons.
Let us help you move to one of our hubs with relocation support.
In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that.

📌 French Speaking - Technical Support Advisor (Urgente) (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona