Join to apply for the Quality Assurance Specialist role at TDCX
Join to apply for the Quality Assurance Specialist role at TDCX
Work with the world's most loved brands and be with awesome, diverse people. Work with the world's most loved brands and be with awesome, diverse people. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Join a general company, winner of hundreds of industry awards
Drive accuracy for our client's team by performing quality audits and data analysis for the project.
Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance and improve player experience.
Perform meta-quality audits for internal/external teams to review quality calibration, defect trends, and quality disputes.
Utilize an in-depth understanding of metrics and workflows to analyze and report on quality trends and error analysis.
Identify and communicate QA and operational insights, suggestions, and feedback to better improve our QA program.
Work in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that's targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement.
Use Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation,



maintenance and continual improvement of the Quality Management System of TDCX.
Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
Over 2 years of working experience in a Quality Analyst role in the BPO/Contact Center industry.
Experience in performing quality audits, root cause analyses, calibrations, and process improvement initiatives.
Knowledge of Quality terms, Compliance, tools, and methodologies.
Excellent verbal and written communication skills in English and the language of the supporting market.
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Quality Assurance
Industries Outsourcing and Offshoring Consulting
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📌 Quality Specialist - Training (Barcelona)
🏢 Tdcx
📍 Barcelona