Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in
Madrid
. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes. Publish Technical Support Bulletins and other user documentation in the Knowledge Base Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Have a thorough understanding of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams Well versed with GoogleSuite and MS Office applications Knowledge and experience in network/Cybersecurity industry a plus English level of B2+
Infotree General Solutions
📌 IT Knowledge Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid
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