Customer Service Representative -- Iberia

Location: Madrid, Spain

Company: Tata Steel Ibérica

Are you looking to build your career in a general company that prioritizes safety, environmental responsibility, and a positive societal impact?

Tata Steel, part of the globally renowned Tata Group, operates under the principle that business should always serve the greater good. With a presence in 26 countries and commercial offices in over 35, Tata Steel is one of the world's most geographically diversified steel producers. Guided by a long-term vision of sustainability and responsibility, we are committed to making a meaningful difference in the communities where we operate.

We are currently seeking a Customer Service Representative to join our team in Madrid , supporting operations across Spain & Portugal.

Key Responsibilities:

- Serve as the primary point of contact for customers regarding daily order processing and supply-related inquiries.
- Build and maintain strong, effective working relationships with key customers, internal teams, and external partners.
- Manage customer contracts, queries, and agreements, ensuring timely and effective resolution of complaints.
- Coordinate service delivery to meet both customer expectations and Tata Steel standards.
- Collaborate closely with the supply chain team to meet agreed customer service levels.
- Manage customer call-offs and shipment schedules; support Just-In-Time (JIT)



stock operations when required.
- Proactively identify potential issues and
- Proactively identify potential issues and
- Assist in the execution of concessions and out-buy processes when necessary.

Qualifications & Experience:

- Proven experience in customer service or an administrative role where precision and attention to detail are essential.
- Strong problem-solving skills, with the ability to anticipate and prevent potential challenges.
- Excellent communication skills, with experience engaging effectively with customers and internal stakeholders at all levels.
- Demonstrated ability to develop and maintain strong professional relationships.
- Basic knowledge of international trade: Incoterms, payment methods, letters of credit.
- Fluency in Spanish & English (C1) is required; French is highly desirable.

What We Offer:

- A dynamic and supportive work environment that values collaboration and team spirit.
- A stable and long-term opportunity with a company that encourages professional development and continuous learning.
- The chance to be part of a responsible, globally respected organization committed to the planet, people and progress. We are a steel company focused on zero pollution and green steel.
- A 35-hour workweek with a hybrid work system and flexible start/end times.

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