What to Expect

As an OLP Advisor, you will be part of Tesla's Ownership & Loyalty Program team, responsible for proactively engaging existing Tesla owners in Spain to drive vehicle renewals and incremental sales. You will manage a portfolio of Sales Orders across multiple campaign types, deliver an exceptional customer experience, and contribute to EMEA-wide OLP performance metrics.

What You'll Do

- Proactively contact existing Tesla owners via phone, email, and in-app messaging channels to initiate renewal conversations
- Manage and action OLP-related Sales Orders (TFS end-of-contract, anniversary campaigns, and manual renewal campaigns) in a timely manner
- Apply the REPEAT Framework to structure customer interactions and maximize conversion rates
- Handle customer objections with perseverance and professionalism, adapting to evolving market conditions and customer profiles
- Maintain accurate records of customer interactions and SO status in internal systems
- Collaborate with the broader EMEA OLP team, sharing best practices and contributing to bi-weekly operational reviews
- Meet and exceed individual productivity targets and contribute to team KPIs (influenced orders, conversion rate, customer satisfaction)
- Communicate in Spanish (and English where required) to deliver a localized, high-quality customer experience

What You'll Bring

- Accountability:



Ability to work independently and manage your own pipeline with minimal supervision
- Customer Focus: Genuine passion for delivering an outstanding ownership experience
- Perseverance: Comfortable with outbound outreach and handling pushback; resilient in the face of rejection
- Dealing with Ambiguity: Quick to adapt to changing campaign priorities, new customer objections, and evolving program guidelines
- Drive for Results: Strong commercial mindset with a focus on driving incremental sales through exceptional service
- Previous experience in a sales, customer service, or loyalty/retention role preferred
- Curiosity and enthusiasm for Tesla's product portfolio (vehicles, energy, automation)
- Fluent in Spanish; proficiency in English is a plus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

📌 Ownership & Loyalty Advisor (Alcobendas)
🏢 Tesla
📍 Alcobendas