The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service.
Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
Provide regular updates to the sales team and management on sales, renewal status and performance metrics
Analyze customer data to identify trends and opportunities for improvement
Maintain and update customer information in the CRM system
Fluency in English as well as in one of these languages is required: Spanish, Italian, Polish, French or German.
~ Proficiency in CRM software and sales tools, driving utilization of tools and process training.




~ Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
~ Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
~ Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our versátil work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacati

📌 Account Specialist (Madrid)
🏢 Thomson Reuters
📍 Madrid