Descripción del puesto / Funciones

Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote

Role:

L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position.

Main Tasks:

Manage and resolve L2 incidents within SLA.
Perform platform troubleshooting and log analysis.
Support deployments, releases and changes.
Execute runbooks, recovery procedures and operational tasks.
Document incidents, resolutions and known workarounds.
Perform basic Root Cause Analysis (RCA) and identify recurring issues.
Maintain simple automation scripts.
Support Flex/Omni Gateway operations.
Track actions and deliverables to closure.
Participate in production support meetings, on-call and major incidents.





Requisitos mínimos

3–5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent.

Requisitos valorables

XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux.

Idiomas

English and Spanish are a must

Ubicación

Madrid

¿Quiénes somos?

Pasiona Consulting es una consultora tecnológica, partner de Microsoft, dedicada al diseño, desarrollo e implementación de aplicaciones de software a medida para clientes de múltiples sectores.

📌 Platform Operations Engineer – MuleSoft (Madrid)
🏢 Pasiona
📍 Madrid