Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge ?
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :
- Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.
- Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.
- Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.
- Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.
- Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.
- Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.
- Ensure compliance with design principles, coding standards,



and configuration-over-customization best practices.
- Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
- Microsoft Dynamics 365 Contact Center (CCaaS)
- Dynamics 365 CRM
- Power Platform
- Dataverse
- Azure
- DevOps & CI/CD Pipelines
- Monitoring, Logging & Automation Tools
- Agile / Scrum Methodologies

WHAT ARE WE LOOKING FOR?
- Years' experience: minimum 10 years in a similar role.
- Bachelor's Degree.
- Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).
- Strong experience with Dynamics 365 CRM.
- Strong experience with Power Platform.
- Excellent communication and stakeholder management skills.
- Experience working in Agile environments and DevOps practices.
- Experience leading technical teams and collaborating across multiple squads.
- Azure knowledge is highly desirable.
- English:

📌 Lead Software Engineer (Chamartín)
🏢 Tata Consultancy Services
📍 Chamartín