JOB DESCRIPTION: About Us
HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‐to‐reach, high‐value clients across 140 source markets. Tech-driven with a customer‐first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our "integral approach, local touch" philosophy
Job Summary
The OTC Strategic Supervisor leads a team of Order-to-Cash professionals responsible for managing collections activities across a portfolio of strategic customers throughout Europe. This role is accountable for driving cash collection performance, reducing overdue balances, mitigating credit risk, and ensuring compliance with company policies. The successful candidate will provide operational leadership, support complex customer escalations, collaborate with key business stakeholders,



and drive continuous improvement initiatives to achieve working capital, DSO, and customer satisfaction objectives.
Key Responsibilities
- Lead, coach, and develop a team of approximately 10 OTC Strategic Officers.
- Set performance objectives and monitor individual and team KPIs.
- Conduct regular performance reviews, coaching sessions, and development planning.
- Support talent development, succession planning, and employee engagement initiatives.
- Ensure effective resource allocation and workload balancing across customer portfolios.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Oversee collections activities across a portfolio of strategic customers.
- Drive achievement of DSO, cash collection, overdue reduction, and working capital targets.
- Monitor collection performance and ensure consistent execution of collection strategies.
- Review aging reports and proactively identify

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