LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose

The Duty Manager is a key role within LEVEL’s Operations Control Center and is responsible for ensuring the smooth execution of the daily operation.

The role acts as the central operational coordinator during the shift, liaising with all relevant internal and external stakeholders to drive operational excellence, ensure timely decision-making, and minimize operational disruption.

In case of irregular operations, the Duty Manager collects and assesses all relevant information from the involved areas, evaluates available options, and determines or recommends the most effective course of action in line with company objectives. The role balances safety,



operational performance, customer impact, crew and aircraft constraints, cost, and recovery opportunities.

Main Responsibilities - Tasks

Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Control, airports, handling agents, fuel providers, and other operational stakeholders.
Monitor operational performance during the shift and proactively drive actions to meet or exceed key operational KPIs, including punctuality, regularity, customer impact, and operational stability.
Identify operational risks early and ensure timely escalation, coordination, and follow-up with the responsible stakeholders.
Lead the operational coordination during disruptions by collecting all relevant facts, consulting the required stakeholders, assessing options, and driving the most effect

📌 Duty Manager (Viladecans)
🏢 Level Airlines
📍 Viladecans