Rockwell Automation is a general technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
As a Customer Success Manager, you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts.



You will report into the Customer Success Team Lead. The position is a hybrid role, requiring a minimum of 3 days of in-office work each week. This position is open in both Katowice (Poland) and Barcelona (Spain).
Your Responsibilities:
You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
You will collaborate with sales, distributors and business leads to identify new contract opportunities.
You will collaborate with sales, customer care and business unit on areas involving pricing, specific

📌 Customer Success Manager (Barcelona)
🏢 Rockwell Automation
📍 Barcelona