Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (25 chalets in Verbier). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure.

To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.

RESPONSIBILITIES

You’ll be part of a small (but mighty) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel.



Here’s a taste of what you’ll get involved in:

FRONT & BACK OFFICE
Managing communication with guests before, during and after their stay, via phone, chat or email.
Managing our mailbox; your goal is Inbox Zero
Liaising with guests so they complete their online check-in prior to arrival
Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
Upselling and cross-selling
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services
RESERVATIONS
Controlling and managing reservations booked instantly in our Property Management System
Preparing proposals for individuals and groups
Closing and managing direct reservations
CONCIERGE
Arranging some extra services for our guests, such as airport transfers and

📌 Hospitality Internship (Barcelona)
🏢 Eterniti
📍 Barcelona